Nurse Triage
Efficient triage is essential for delivering timely and accurate care, ensuring patients receive the appropriate level of medical attention. Call 4 Health’s nurse triage services provide healthcare providers with expert Telephone Triage Nurses (TTNs) who handle symptom evaluation, care recommendations, and seamless communication between patients and providers. Our HIPAA-compliant services are tailored for hospitals, clinics, and private practices, enhancing patient care and optimizing operations
Why Choose Call 4 Health?
24/7 Support
Ensure patients receive care guidance whenever they need it with round-the-clock availability.
Gold Standard Protocols
Our nurses follow trusted Schmitt-Thompson protocols.
HIPAA-Compliant Systems
Patient data privacy is safeguarded at every step.
Experienced Nurses
Our TTNs are highly trained professionals skilled in handling diverse medical inquiries with empathy and expertise.
Efficient Call Handling
Centralized operations enable rapid response times and streamlined communication between patients and healthcare providers.
call us today
to learn how our nurse triage solutions can benefit your practice or facility.
how it works
Patient Contact
Symptom Evaluation
Nurses assess patient conditions using evidence-based protocols
Recommendation Delivery
Patients are advised on self-care, scheduling a follow-up, or seeking emergency attention.
Escalation Protocols
Critical cases are immediately referred to on-call doctors or emergency services.
Benefits of Nurse Triage Services
For Healthcare Providers
Reduced Workload
Delegate non-urgent calls to trained professionals, allowing your team to focus on critical care.
Improved Patient Flow
Prioritize emergency cases while ensuring non-urgent issues are addressed promptly.
Cost Savings
Minimize unnecessary ER visits and operational costs by resolving minor issues remotely.
For Patients
Immediate Guidance
Receive timely recommendations, reducing anxiety and delays in treatment.
Accessible Care
Gain cost-effective access to professional medical advice, regardless of time or location.
Safer Healthcare
Reduce exposure to contagious diseases and long ER wait times.
Benefits of Nurse Triage Services
For Physicians
Enjoy uninterrupted personal time while we handle after-hours patient calls. Our skilled nurses provide professional care and deliver important updates to your team.
For Pediatricians
We specialize in pediatric triage, addressing healthcare needs for infants, children, and adolescents. Our nurses offer expert symptom assessment and guidance to parents, ensuring young patients receive appropriate care.
For Hospitals
Our hospital nurse triage services streamline operations by prioritizing care, providing timely medical interventions, and supporting fast-paced healthcare environments.
For Community Clinics
We support community clinics with triage services designed to address underserved populations, ensuring patients receive appropriate care and follow-up while reducing strain on clinic resources.
FAQs About Nurse Triage Services
What is a TTN (Telephone Triage Nurse)?
A Telephone Triage Nurse (TTN) is a skilled nurse who assists healthcare facilities by answering patient questions via phone. TTNs assess the patient’s condition, determine the level of care needed, and communicate with physicians as necessary.
How Does Call 4 Health Ensure Fast Call Times?
Where is the Service Available?
TTN is commonly found useful in a variety of healthcare facilities including busy physician offices such as pediatricians, hospitals, trauma centers, crisis hotlines, outpatient care facilities and poison control centers. We service clients from California to South Carolina, Florida to New York, Tennessee to Texas and throughout the USA.
How Do TTNs Assess a Patient’s Condition and Provide Advice?
TTNs are taught specific questions to ask patients. Those questions help the nurses to accurately determine the patient’s condition and refer the patient to a suitable physician or other health care professional. TTNs are trained and given tools to access the caller’s health history profile and any relevant patient charts. This information allows the TTNs to help patients remotely.
What Are the Benefits of Using a Nurse Triage Service for Patients?
There are many benefits for patients to utilize a nurse triage service like ours. They include situations where a patient has to travel far distances to get to an appropriate doctor’s office, a hospital or a local clinic. The service also benefits those who might not be able to pay for services. TTNs are also useful in assisting physicians to reduce their workload by working with minor problems remotely and saving the patient an expensive and time consuming trip to a healthcare facility. Working remotely with patients is also important in reducing exposure to the coronavirus and reducing wait times that are often experienced in emergency facilities.
What Does It Take to Become a Phone Triage Nurse?
TTNs require outstanding communication skills, the ability to think and react under the pressure of dealing with a medical emergency. They are required to listen to the caller, quickly assess their situation and determine the proper level of care the caller needs. Because most triage call centers are open 24 hours a day, seven days a week, TTNs need to be flexible in their work schedules which may require them to work night shifts and other odd hours.
What Protocols Are Followed at Call 4 Health?
At Call 4 Health we use the Gold Standard protocols as offered by Dr. Barton Schmitt (Pediatrics) and Dr. David Thompson (Adult). Those protocols provide general and specialty specific protocols. We have combined these protocols into our triage software. The Gold Standard telephone triage guidelines are utilized by over 90% of all North American medical triage call centers.
Transform Patient Care with Call 4 Health
Call 4 Health’s nurse triage services empower healthcare providers to deliver high-quality, efficient care while enhancing patient satisfaction. Let us be your trusted partner in healthcare communication.
call us today
to learn how our nurse triage solutions can benefit your practice or facility.