About Us
We here at Call 4 Health have stood with our loved ones and family members when they have been in patient care. We have also been patients. Call 4 Health genuinely understands the traumas faced in times of crisis. We know the patients’ difficulties in coping with treatment as well as the emotional and financial strain that often accompany a medical situation.
Our compassion places patients and their families first. This is what sets us apart and it is the key to our success in continuing to provide the highest quality medical communications management solution to our clients. By maintaining efficient, accurate and timely service, we help medical professionals to care for their patients. We serve patients and patients’ families with our unique brand of assistance and our commitment to compassionate service.
Call 4 Health utilizes the latest and most innovative technology in the market. While we are fully committed to technological progress Call 4 Health has and always will be a friendly, compassionate voice on the other line. Because the people at Call 4 Health work diligently and are creative thinking, we are continually innovating and adapting. In today’s fast paced and ever changing world Call 4 Health is always ready with real solutions consistent with the needs of both client and patient.
Call 4 Health will tailor a plan to exceed the client’s expectations while upholding the highest standards of compassionate and ethical communications management available.
////// Staffing Coordination Info Below //////
While liaising with your HR administrator, Call 4 Health acts as your internal workforce to monitor and track time and attendance. Clocking in and out is simple: employees call the designated number, provide their ID to our patient care representative who logs data into your system or our proprietary platform. We provide management with instant reports on employee’s working hours.
A reliable system for monitoring employees’ adherence to assigned schedule and completion of case, our customer service representatives can also manage supplemental staffing activities such as daily communications between staff and facility manager for scheduling and coordinating staffing for patient care.
////// Messaging Technology Info Below //////
Call 4 Health keeps abreast of developments throughout the medical and healthcare industries. Our team of care representatives, staff and management are driven and in touch with the latest health and home care technology as well as the most innovative management and customer service procedures available in the market. We have access to the largest health care customer representative staff in the USA: Florida Atlantic University, Scripps Institute, University of Miami.
Call 4 Health thinks globally. But we also act locally so we can better service our client’s calls anywhere, anyplace, anytime 24/7. We use the best answering and calling services systems in the world and our client’s data is safe from any natural disasters. Call 4 Health is your own call center at a mere fraction of the cost. We never dismiss an unorthodox request when it comes to providing faster, viable service solutions. And our training is naturally always tailored to our clients needs.
All messages are relayed faster and simpler with the added benefit of outstanding customer service at the best value available. Consistent with this pledge we employ the most modern state-of-the art messaging system: AmTelCo is renown within the industry as the leader in telephone answering service technology.
We also offer a variety of automated answering services that may be used in conjunction with our live Patient Care Representative services. Stay on top of all communication paths the people most important to you use to reach you. With one phone number you will stay connected to your office, home, cell phone, voice mail and pager. Since you decide how your calls are routed, you always stay in command of important communications.
////// Online Patient Healthcare Reviews Info Below //////
Call 4 Health offers online patient healthcare service by providing home and hospital healthcare providers in different communities. Call 4 Health is equipped with a 24/7 National Call Center and healthcare answering service that offer solutions to thousands of clients in the medical and home healthcare industry. Call 4 Health facilitates online patient-provider communication according to the interest of the patients and helps them find the right solution even in the toughest situations. Our national call center works without a day’s rest; in effect, it generates business for its client for 365 X 24 X 7 hours of the year.
Call 4 Health has identified the potential of communication technology in yielding a better service in the medical and health care industry. Internet, phone and the messaging services are being effectively utilized by us in facilitating a communication between patients, relatives or healthcare service providers. Call 4 Health hosts a variety of healthcare service programs that can be effectively implemented to various types of healthcare organizations, be it medical practices, hospice, hospital, pharmacy, medical equipment companies, physiotherapists, nursing registries, care providers, etc.
Call 4 Health offers the message management service to various organizations throughout the day and night. Our 24/7 National Call Center acts as the voice of these organizations in odd hours of their activity and in extremely demanding situations. We go an extra mile in taking up the responsibilities at the off-duty hours of the day and communicating the message to the communities including the patients and medical healthcare professionals.
Apart from offering the medical answering service and message management service, we facilitate online communication between the various groups involved in the healthcare and the related fields. It includes patient-physician communication, online appointment fixing and confirmation, physician referral and appointment setting, etc. Since there is a patient interest in such communications, we adopt the most suitable approach to identify the needs of the situation and find an effective solution to it.
Call 4 Health hosts their official website at www.Call 4 Health.com in which they provide the easy access to the clients for any information regarding healthcare service. It is important to note that credit card orders will be available for online transactions involving sales of any products or services by any client or company. Patients who wish to make an online appointment also will find this option useful to them. The services offered by Call 4 Health do not stop at these alone. To get a comprehensive picture of the various facilities offered by our 24/7 call center, please visit our website.
////// Our Scalability Info Below //////
RESPONSIVE TO THE NEEDS OF YOUR BUSINESS
Call 4 Health’s IT infrastructure is made up of state-of-the-art Tier 1 data centers that enable us to deliver highly scalable communication solutions to match our client’s business needs. We can scale down or can expand quickly to match call volume and business demands.
With comprehensive roles and permission management throughout the IP network, we utilize industry leading security measures to ensure quality control and the protection of our client’s data.
Our platform:
- Requires authorization via Secure SSL VPN tunnels
Allow only the use of authorized applications
Automatically disables the agent’s PC if unauthorized changes occur
Controls access to all external devices
Uses active, password protected screen savers
Restricts internet access to authorized websites
Built with firewalls, intrusion detection systems, 24×7 monitoring
Delivers hardware and software redundancy across processes, servers, data centers, and geographies with automatic recycling and load-balancing.
Provides comprehensive failover with geographically redundant data centers managed via a 24×7 network operations center.
