Our Quality Assurance Measures

Would you like to have your staff monitored 24/7/365?

We take every opportunity to ensure the highest level of courteous, confidential, and efficient service to our clients. In this effort to assure quality, our regulation system includes combined computer telephone integration that stores all agent contact related information, records all incoming and out going phone calls, and stores all customer contact history information in a comprehensive database.

To further ensure your return of investment we utilize a workforce management tool to compile data, create scheduling forecast, and troubleshoot the statistics so that our services are consistently improving for optimum customer satisfaction and cost effectiveness. Call 4 Health’s 24/7/365 Call Center Quality Assurance Measures will:

• Decrease call time
• Reduce your operating costs
• Improve service ratings
• Improve first call resolution and reduce transfer rate
• Maintain and monitor the call center infrastructure
• Provide a flexible and scalable infrastructure
• Increase rate of investment
• Monitor staff professionalism and productivity
• Provide faster budgeting and forecasting
• Improve communications
• Measure data based operational efficiency